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You have to find a "real" model number under the battery cover. Chrome Download the latest version. When starting the laptop, do you see any text near one of the corners that says something like "Press F2 for setup" or it might say to press ESC, F1, or Delete. A newer version of your browser may be available. To get the full experience on Sony. Here's a link to this great service Good luck! Visit our Community and share your experiences and solutions with other Sony customers. Oct 13, 2 0 4, 0. Firefox Download the latest version. Safari Download the latest version.