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Product Repair. Register a Product. In Windows 7 and 8. Solvusoft's close relationship with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems. If your hardware is not even showing up in the Device Manager, then you may actually have a hardware problem, such as a faulty connection or a dead drive. Need help troubleshooting? Sony Support. Drive not accessible. To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website. Loading Results. He began blogging in and quit his job in to blog full-time. I Agree.